Refund Policy
Strict refund and anti-abuse rules for Seedance 2.0 purchases, subscriptions, and credit usage.
1. Policy scope
This Refund Policy applies to Seedance 2.0 subscription charges and one-time credit purchases, unless a separate signed enterprise agreement states otherwise.
2. General refund principle
Refunds are not automatic. Each request is reviewed based on purchase type, usage, risk signals, applicable law, and payment processor rules.
3. Typical eligible situations
- Accidental duplicate purchase with little or no usage.
- Verified platform-side billing or fulfillment issue.
- Other cases where applicable law requires refund rights.
4. Non-refundable situations
- Charges after substantial consumption of credits or generation resources.
- Subscription renewal charges for an active period already delivered (unless legally required).
- Trial, promotional, gifted, or bonus credits.
- Abuse, fraud, policy violations, or chargeback manipulation.
- Requests prohibited by processor/network rules or legal obligations.
5. Request timing
To maximize eligibility, submit your request within seven (7) calendar days from the charge date and before meaningful service usage occurs.
6. How to request
Send your request to support@aiseedance2.pro and include:
- Account email used for purchase.
- Order ID, invoice ID, or processor transaction reference.
- Reason for refund and relevant timeline.
- Evidence if there was an error (screenshots, logs, payment proof).
Incomplete submissions may delay processing or result in denial.
7. Review workflow
| Stage | Target timeline |
|---|
| Acknowledgment | Usually within 3 business days. |
| Risk/compliance review | Additional verification may be requested before decision. |
| Approved refund settlement | Typically 5-10 business days to appear via original payment method, depending on processor/bank. |
8. Partial refunds
If usage already occurred, we may grant a partial refund at our sole discretion considering consumed credits, compute usage, and operational costs.
9. Chargebacks and abuse handling
- If a charge is disputed or reversed, we may suspend related entitlements and account capabilities during investigation.
- Confirmed abusive or bad-faith chargebacks may result in permanent service denial.
- We reserve the right to submit evidence and contest fraudulent disputes.
10. Cancellation vs refund
- Canceling auto-renew prevents future charges but does not automatically refund the current billing period.
- Current paid access typically remains available until the period ends unless account restrictions apply.
11. Effect of approved refund
- Refunded credits, premium capabilities, or related entitlements may be revoked.
- Associated account state may be adjusted to reflect refunded status.
- Required billing, compliance, and anti-fraud records may still be retained.
12. Relationship to Terms
This Policy is part of the Terms & Conditions framework. If a conflict exists, legally mandatory requirements and platform integrity controls apply.
13. Policy changes
We may update this Refund Policy at any time by publishing the revised version with a new effective date.
14. Contact
For refund and billing inquiries, contact:
