Refund Policy
Refund eligibility, timelines, fees, and anti-abuse rules for Seedance 2.0 subscriptions and credit purchases.
1. Policy scope
This Refund Policy applies to Seedance 2.0 subscription payments and one-time credit purchases, unless a separate signed enterprise agreement states otherwise.
2. Review principle
Refunds are not automatic. Each request is reviewed based on purchase type, account usage, compliance status, applicable law, and payment processor requirements.
3. Submission deadline
A refund request must be submitted within seven (7) calendar days after the purchase date.
Requests submitted after this seven-day window are not eligible for refund under this Policy.
4. Eligibility requirements
To be eligible, all of the following conditions must be met:
- Fewer than 10 AI processing tasks have been submitted by the account since the purchase.
- At least 80% of the purchased credits remain unused in the account.
- The service usage does not violate our Terms & Conditions.
5. Typical non-refundable situations
- Substantial consumption of credits or generation resources has already occurred.
- Trial, promotional, gifted, or bonus credits.
- Abuse, fraud, policy violations, or bad-faith payment disputes.
- Requests restricted by processor/network rules or legal obligations.
6. Annual subscription transaction fee
For approved refunds of annual subscriptions, a 5% transaction-loss fee will be deducted from the refundable amount to cover payment processing and administrative costs incurred during the original transaction.
7. How to request
Send your request to support@aiseedance2.pro and include:
- Account email used for purchase.
- Order ID, invoice ID, or payment processor transaction reference.
- Reason for refund and relevant timeline.
- Supporting evidence when applicable (screenshots, logs, payment proof).
Incomplete submissions may delay processing or result in denial.
8. Review and settlement timeline
Approved refunds are issued in the original transaction currency.
| Stage | Target timeline |
|---|
| Acknowledgment | Usually within 3 business days. |
| Compliance/risk review | Additional verification may be requested before a decision. |
| Approved refund settlement | Refund is issued to the original payment method, typically within 5-10 business days, depending on your bank or payment provider. |
9. Partial refunds
In certain cases, we may grant a partial refund based on service usage and case-specific factors.
- Extent of service usage.
- Time elapsed since purchase.
- Case-specific circumstances.
- Ratio of consumed versus remaining credits.
10. Chargebacks and abuse handling
- If a payment is disputed or reversed, we may suspend related entitlements and account capabilities during investigation.
- Confirmed abusive or bad-faith disputes may result in permanent service denial.
- We reserve the right to submit evidence and contest fraudulent disputes.
11. Cancellation vs refund
- Disabling auto-renew only prevents future charges and does not automatically refund the current billing period.
- Current paid access generally remains available until the period ends unless account restrictions apply.
12. Effect of approved refund
- Refunded credits, premium capabilities, or related entitlements may be revoked.
- Account state may be adjusted to reflect refunded status.
- Required billing, compliance, and anti-fraud records may still be retained.
13. Relationship to Terms
This Policy is part of the Terms & Conditions framework. If a conflict exists, legally mandatory requirements and platform integrity controls apply.
14. Policy changes
We may update this Refund Policy at any time by publishing a revised version with a new effective date.
15. Contact
For refund and billing inquiries, contact:
